Make sure your device has at least 1.2 GB of available storage space for the upgrade.

Need help checking your phone’s available storage? Read the storage guide.

Turn off Stolen Device Protection on your iPhone for at least an hour before enrolling your phone. You can turn this feature on after your phone is enrolled with the firm and set up.

Check if you have Stolen Device Protection enabled:

1.Open Settings.

2.Select “Face ID & Passcode.” If you have a passcode set up, you will need to enter it to continue.

3.Scroll down to “Stolen Device Protection”. It will be labeled “On” or “Off.” 

Note: Face ID needs to be set up with Apple to enable Stolen Device Protection. If you don’t see the Stolen Device Protection feature, Face ID is likely not set up. 

Outlook Desktop App

Your email will be temporarily unavailable for approximately an hour during the specified date and time of your email upgrade. All functionalities will resume after your email upgrade is complete. 

Mobile Devices

Email access will be automatically removed from your mobile device at the specific date and time of your email upgrade. You must re-enroll your mobile device after the upgrade is completed to regain mobile access to Akin email.

Your device must meet the minimum requirements:

Apple: iOS 17.2 or above

Android: OS 12.0 or above

For your computer upgrade, make sure Outlook is closed before the upgrade begins. If left open, a computer restart will be required for Outlook to regain functionality after the update.

The Outlook Mobile app is the new way to access Akin email on your phone. After upgrading, you'll need to re-enroll your mobile device to regain access to Akin resources. 

Bookmark mobile.akingump.com  now to easily access a step-by-step guide to enroll your mobile device.

Apps should arrive within 30 minutes after enrollment. If no apps appear; you can try restarting your phone or reach out to the Help Desk. A member of the IT support team can force a sync of your device to push the apps once more.

Contact IT Support to request assistance by phone or email.

No. You will need to add your Akin eSignature to your Outlook Mobile app settings.

1. Tap your avatar in the upper left corner of the Outlook mobile app.

2. Select the Settings icon.

3. Under Quick Settings, select Signatures. 

4. Write your signature. (Recommended: Copy your Akin signature from a message in the Sent folder and paste it in this field.)

5. Select the checkmark to save your changes.

Akin email notifications will not be enabled by default. To turn on notifications:

1. Tap your avatar in the upper left corner of the Outlook mobile app.

2. Select the Settings icon

3. Select Notifications.

4. Under Mail, change which email accounts you wish to receive notifications.

5. Under Calendar, change notifications settings per your preference.

Click here to view information on how to add your Akin calendar to your home screen.

The OneNote mobile app must be downloaded directly from within your work profile (Android) using the work play store, or within the company portal app (iOS). You cannot use a personal OneNote app.